Effective Date: 26 December 2025
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services. By using the App, you agree to the practices described in this policy.
1. Information We Collect
We may collect information that identifies you or your device, including:
A. Personal Data (only if provided by you)
- Name, email address, or other details you voluntarily submit (e.g., when contacting support or creating an account)
B. Device & Usage Data
- IP address, device model, operating system, app version
- Interactions, crash logs, performance data, analytics
- Session duration, features used, tap behavior
C. Permissions-Based Data (if you grant access)
The App may request access to:
- Camera / Photos / Storage (for uploading or saving media)
- Notifications (to deliver app alerts and updates)
- Microphone (if voice input is enabled)
We do not access any permission-based features unless explicitly allowed by you.
2. How We Use Your Information
We may use collected information to:
- Operate, maintain, and improve the App
- Provide user support and respond to inquiries
- Monitor analytics and technical performance
- Send notifications if you have opted in
- Prevent fraud, misuse, or security risks
We do not sell your personal data to third parties.
3. Third-Party Services
We may use trusted third-party providers for:
| Service Type | Purpose |
|---|---|
| Analytics | To understand app performance and user behavior |
| Cloud storage | To host content or media uploaded by users |
| Push notification providers | To deliver alerts if permission is granted |
| Crash reporting tools | To detect and fix technical errors |
These services may collect limited data under their own privacy policies.
4. Data Sharing & Disclosure
We may share information:
- With service providers that support the App
- If required by law, regulation, or legal request
- To protect our rights, users, or investigate violations
5. Data Retention
We retain data only as long as necessary to:
- Provide services
- Improve the App
- Comply with legal obligations
You may request deletion of personal data you have submitted by contacting us.
6. Security of Your Information
We implement administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.
7. Children’s Privacy
The App is not intended for children under 13. We do not knowingly collect personal information from children. If such data is discovered, it will be removed.
8. Your Privacy Choices
Depending on your device, you can:
- Disable permissions (Camera, Photos, Microphone, Notifications) in system settings
- Opt-out of analytics where supported
- Request access or deletion of personal data you provided
GDPR Compliance (For EU & Bulgaria Users)
If you are located in the EU (including Bulgaria), you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (Right to be forgotten)
- Restrict or object to processing
- Withdraw consent at any time
- File a complaint with a data protection authority
10. Contact Us
If you have questions or privacy requests, you can reach us at:
Email: contact@exploreplovdiv.com
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Effective Date. Continued use of the App means you accept the changes.